Can I present the showroom as my own studio?
Yes. Members host their own meetings here. Our staff join only if you ask them to.
Do I have to buy through you?
No. There is no minimum spend on any level. Trade pricing and commission are there when they suit the project.
What if my client wants something you don't usually sell?
Tell us. We source well beyond the ranges we sell, and if we genuinely can't get it, we'll say so rather than push a substitute.
Who carries the warranty?
Whoever invoices the client. If we supply, we handle warranty, aftercare and spares directly.
How many appointments can I book?
Every visit is booked in advance so the space and the staff are genuinely yours. Fair use applies, with priority booking at Silver and Gold, and Gold members can also book outside opening hours. In practice we've never had to turn a member away.
Can I see clients outside normal showroom hours?
Yes, at Gold. Gold members can book the showroom on Sundays and on weekday evenings from 5pm, by appointment and arranged in advance. The showroom is closed to everyone else at those times, so you have the whole space to yourself and your client. Bronze and Silver visits take place within normal opening hours.
Can my client come to the showroom without me?
Yes, at Gold. Every Gold member is appointed an advisor — one named person who knows your projects. Brief them and your client can come in without you. They host the visit to your brief, show what you asked them to show, and report back the same day. They quote nothing and close nothing without you, and your client stays registered to you throughout. Visits like this are booked in advance so the time is properly set aside.
What are the Collective evenings?
A few members-only evenings and events through the year in the showroom, after hours: a chance to meet the other members, see new product launches before they open to the public, and invite a client or colleague along. We also run trade days and daytime events. All included at every level.
Is there anything for introducing other professionals?
Yes. Every professional you introduce who becomes a member earns you a month's membership free, credited once their first month is paid. There's no limit to how many you introduce.
Can I cancel?
Monthly memberships run on a rolling basis with 30 days' notice. Annual memberships run for twelve months and can be moved between levels at renewal.
Is my competitor already a member?
Possibly. Membership is capped and applications are reviewed, and we don't share your projects, pricing or clients with anyone.
Is there an offer for early applicants?
Yes. Apply before 1 December and your first two months are free at any level. Monthly members pay nothing for their first two months, and annual members get two months added to their term. The offer applies to applications that are approved.
What happens after I apply?
A short call, a twenty-minute walk round the showroom with no obligation, and a decision within five working days.
